Terms of Service

Our Approach


  • We accept Visa, MasterCard and American Express credit cards online.
  • Debit card and gift card payments are NOT accepted online. Please purchase
    tickets at our front desk for this method of payment.

Passes, Coupons & Other Discounts 

We are currently accepting the following passes, coupons and discounts: 

  • ASTC/CASC Reciprocal Admission Agreement
  • BC Teacher’s Preview Pass 
  • Tourism Challenge Privilege Pass
  • BCAA/CAA/AAA Membership Discount
  • Budget/AVIS admission discount
  • Entertainment Book admission discount
  • Canoo admission discount
  • Coupons passes and other discounts have no cash value.
  • Free admission for self-identifying Indigenous Peoples.

Redeeming Coupons, Passes & Discounts  

If you would like to redeem a pass, coupon or discount please purchase your tickets on arrival at our front desk. Please note that discounts may not be redeemable online.

Rescheduling, Refunds & Transfers 

How can I request a refund?
Email [email protected] with your order number to request a refund. Please note services fees will not be refunded. We offer refunds up to one day before the booking date.
Can I transfer my ticket? 
Tickets are non-transferable.
How can I reschedule my visit? 
Tickets cannot be rescheduled. We encourage you to purchase your tickets in person if you are unsure about the specific date or time you want to visit.
Does everyone need a ticket?
Children 3 and under get in free.